Support for the Moments Between Appointments.

A clinically-designed digital health companion that helps people on weight management journeys stay on schedule, get personalized nutrition tips, and share progress with their care team. The health coach gives real-time answers to patient questions and concerns from evidence-based information provided by obesity and cardiometabolic clinicians. The coach translates comprehensive research and medical guidelines into accessible, feasible, and sustainable recommendations, meeting individual patients where they are.

Patients get an invite from their clinic. Tap the invite link, add the clinic code if prompted, follow the steps to create an account, and complete the quick intake survey to start your journey.

You have the option to fill out an intake survey (medication, allergies, baseline side effects, existing health conditions, food preferences, etc.) and select personal goals. This survey is optional, but if you choose to fill it out, Alnu has enhanced ability to use the information to give personalized feedback and evolve with you throughout your journey!

The app supports voice, photo, text, and food product barcode scanning, to capture meals, side effects, etc., using your preferred method(s) for enhanced convenience.

Yes. Alnu Health connects through Apple HealthKit, which can sync with Apple Watch, Whoop, Oura Ring, Garmin Watch, and any other device connected to Apple HealthKit.

Alnu Achievements are badges you earn as you make progress in your health journey. They help celebrate milestones, consistency, and meaningful wins along the way.

Yes. Even if you don’t have a wearable, you can manually log your activity in Alnu Health so your progress still counts.

Streaks track how consistently you complete healthy actions over time. They are designed to help you build momentum, stay motivated, and celebrate your consistency.

No problem. You can manually log the activity in Alnu Health, and it will be added to your total activity for that day so it still counts toward your progress, achievements, and streaks.

The Coach is a supportive, clinically backed digital chat that answers questions, gives tips and delivers tailored recommendations (for example, advice on nausea or a missed dose). You can ask questions via text or voice about your day-to-day care, including food and nutrition, movement, and more!

Yes, if you tell Alnu about allergies or intolerances in the intake or in your profile, the Alnu Coach will use that information when giving food and meal guidance. (You can add or update this info in your Profile and initial intake survey so your nutrition advice reflects your needs.)

The Alnu Coach provides personalized guidance. It provides clinically backed support by using your intake survey, goals and real-world behavior to customize lifestyle feedback while remaining non-directive and deferring medical decisions to your clinician. The Coach also uses context where appropriate so answers reflect what you’ve told the app.

Journey shows your progress, non-scale victories, and graphs. For medical weight management patients, it also displays medication schedule, injection logs, side effect reports, and progress over time. Use it to follow your dosing plan, record injections and symptoms, and see how your treatment and symptoms evolve.

Non-scale victories are meaningful signs of health progress that go beyond the number on the scale, such as improved energy, better sleep, increased mobility, stronger confidence, better lab results, or more consistent healthy habits. At Alnu, we use them to help members recognize progress throughout their care journey, even when weight changes are gradual or fluctuate.

Think of this section like your personal journal of accomplishments!

The app shows your medication schedule and lets you turn on reminders (if desired) so you stay consistent with your dosing. You can see your first-month schedule and daily dosing information in the Journey view. If your dosing schedule changes, then you can adjust the frequency or medication, as needed.

Use the Journey or injection log to record each injection and view injection-technique guidance from the Alnu Coach so you can follow your healthcare provider’s instructions.

The ‘Journey’ views show daily snapshots, progress trends and monthly summaries so you and your clinician can track outcomes over time.

Complete the nutrition baseline and then use meal logging (text/photo/scan/voice options) to get personalized, credible nutrition guidance, meal suggestions and grocery ideas that align to you needs, preferences, and your medication effects.

Yes, the app supports calorie and macro tracking and lets you set or update targets. Goals and targets are set at onboarding using recommended nutrient calculations from Registered Dietitians and can be changed later in your profile or goals area so coaching and feedback stay aligned with your current targets.

The established target carb goal represents Net Carbs, which equals total carbs minus fiber. Fiber has a separate category since it’s a high priority nutrient.

Profile is where you manage your personal info and targets: your intake answers and goals, account details (email, password recovery options), notification preferences and other settings. It’s also the place to update allergies, goals, and other details the Coach and app use to personalize guidance.

Goals are set during onboarding and can be updated in your Profile or Goals area so the app’s coaching and feedback stay aligned to what you want to achieve.

In the ‘Journey’ section, scroll to the bottom and press the dark green bar labeled ‘Adjust Medication Frequency’.

No, Alnu extends and supports your care between your healthcare visits. It provides coaching, monitoring and safety alerts, but all medical decisions, prescriptions and dose changes are your clinician’s responsibility. Alnu is designed to defer to your clinician as needed.

Alnu is built to support patients experiencing obesity and similar journeys, helping with nutrition and behavior change for weight management and related goals and medication schedules, side effect management for those medical weight management patients. It’s a coaching and monitoring tool that complements your treatment plan.

If you’re experiencing a medical emergency (for example chest pain, severe abdominal pain, sudden severe shortness of breath, or jaundice) call local emergency services right away. Alnu Health is NOT a substitute for emergency care. If you feel that something is urgent, seek immediate help.

Open the app, go to Profile > Account, select your email, and enter the new address. If you don’t see an option, use the app’s Help/Support link or contact your program’s support person and they can update it for you.

Go to Profile > Set / Reset Password. Press the black box labeled Send reset email. Check your inbox for an Alnu email with the subject ‘Reset your password for Alnu Health’. There will be a link to enter your updated password.

(Some deployments may use partner invite/password gating. Follow the sign-in screens your program provides.)

Account deletion and formal data deletion requests are handled by Alnu support or your Alnu admin/clinic. Use the app’s Help/Support link or your program’s support contact (listed during onboarding) to request deletion. The support team will confirm next steps and any effects on clinical sharing.

Open Settings or Profile in the app; from there you can update notification preferences, reminder timing, and other app settings. (If you’re unsure where a specific preference lives, search Help or contact support.)

Yes, Alnu is built to run on modern iOS and Android devices. You can sign into the same account from another phone or tablet. If you switch or lose a device, sign out remotely (or contact support) to protect your account.

Alnu is built with HIPAA and enterprise security controls and is SOC2 compliant. For specifics, consult your Alnu admin or contract and the app’s privacy information.

Log side effects in the ‘Journey’ section of the app. Select ‘Side Effects’ on the main page. Choose which side effect(s) you’re having then click the green box that says ‘Add’. You can adjust the severity of the side effect from a scale of 1-5 (1 = mild, 5 = severe). You have the option to include a response to “How do you feel?” as well as a ‘Notes’ section, which may be useful to have for clinic visits.

Alnu collects the health tracking and engagement data you enter into the app (for example: medication logs, side effects, nutrition logs, weight/body metrics, and coach interaction), plus app usage/engagement used to improve the product.

Yes, you can request copies of your data. For data export requests, use the app’s Help Center (or Support link from your clinic) or contact your program’s Alnu admin/clinic. The support team will guide you through the process.

Yes, contact Alnu support or your Alnu admin/clinic through the app’s Help Center (or Support link from your clinic) to request account deletion and data removal. The support team will outline what will be removed, any retention required by program agreements from your clinic, and confirm the steps needed to complete deletion.

Use the app’s Help/Support link, confirm your network access, try refreshing/updating/reinstalling the app, and contact Alnu support if the problem persists.

Open your app settings to manage reminders and notifications (or use the Journey view to adjust medication reminders).

Try these quick steps:

Confirm your internet connection Force Quit and reopen the app Restart your device Check for an app update in the App Store and install it. If that fails, uninstall and reinstall the app.

If the problem continues, contact Alnu support using the app’s Help Center.

First, check the app’s notification settings (Settings > Notifications) and make sure reminders are turned on. Then check your phone’s system notification settings for the app and ensure Do Not Disturb or battery-saving modes aren’t blocking alerts. If everything looks correct but notifications still fail, contact support.

Restart the app and your device. Make sure the app is up-to-date. If crashes continue, reinstall the app. If the crash repeats, take a screenshot of any error and contact Alnu support so the team can investigate.

Open the App Store (iOS) then search for Alnu Health. Next, tap Update if available. Enabling automatic updates in your device settings will keep the app current.

Use the app’s Help/Support link or the program-specific support contact provided during onboarding. Alnu also maintains Customer Support FAQ resources and a support channel for clinicians and patients; your onboarding materials list the exact contact for your deployment.